Frequently Asked Questions.
You’ve got questions, we’ve got answers. Read on for more info on our products, shipping, and return policy.
Our Products
1. What’s the difference between the Animals Matter® Companion Car Seat® and the L.A. Dog Company® Turbo Rider Car Seat?
Here’s a breakdown of the differences between these two popular products:
The Patented Animals Matter® Companion Car Seat® features a scoop front with thick padded velvet fabric and an extremely heavy duty, upholstery-grade foam. It will last for years and years! It comes in Camel, Charcoal, and Pink.
The Patented L.A. Dog Company® Turbo Rider Car Seat has a straight front. The foam and 2 utility patents are the same. The fabric is a thick textured upholstery-grade Velvet. It's available in Black and Saddle.
All car seats come with one attachment. Additional attachments are sold separately on the website. Both car seat brands have removable covers for cold water machine wash, line dry. No Heat, Softeners or Bleach, Bleach Alternatives. The 3X and Limo Car Seat may require a seat belt extender that can be purchased online or from any automotive store.
Please check Safety Weights and Inner Dimensions for Best Fit.
2. Are the Bed Inserts and Foam Washable?
Just like a pillow made for humans, our foam and inserts cannot be washed. Fortunately, they can be deodorized and sanitized by lightly spraying an all-natural solution of one quarter to one half organic white vinegar and water, air dry.
3. Can I use Bleach or Fabric Softener on the beds?
No, please do not use Bleach, Bleach Alternatives or Softeners on any part of the bed. Bleach and Fabric Softener can be harmful to your dog and our fabrics.
4. Where are your products made?
Our products are handcrafted right here in the state of California
5. Do you use real fur in any of your products?
Absolutely Not, Our products are proudly Vegan. All of our materials are Cruelty-Free, made without any animal products.
6. Is Animals Matter Prop 65 Compliant?
Our fabrics are Prop 65 Compliant and purchased in the state of California. There are currently in excess of 900 chemicals in the Proposition 65 List.
Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians and others to make informed decisions about their exposures to these chemicals.
Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water.
For more informations, please see below:
https://www.p65warnings.ca.gov
https://oehha.ca.gov/proposition-65/about-proposition-65
7. Are Animals Matter products CertiPUR-US Certified?
All of our foam and Companion-Pedic® Memory foam is CertiPUR-US certified.
CertiPUR-US® is a certification program administered by a not-for-profit organization.
CertiPUR-US certified foams are:
- Made without ozone depleters
- Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants
- Made without mercury, lead, and other heavy metals
- Made without formaldehyde
- Made without phthalates regulated by the Consumer Product Safety Commission
- Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
For more information about CertiPUR-US Certification and our brand listings please visit the CertiPUR-US website. Brand and Manufacturer listings on the CertiPUR website ensure authenticity.
8. Are your products Vegan?
Our products are Vegan. This means that all of our products and components are made without animal products or any harm to animals which includes testing on animals.
9. Are your products Eco Friendly?
Our products are Eco friendly. Our Upholstery-grade, Hypoallergenic, High Memory Spring LUXURA-FILL® is proprietary blend made from recycled plastic/bottles and Prop 65 Compliant. Our beds last for many years. All production is done by computer yield to make sure very little fabric goes to waste. We operate in our own facility with Solar Panels and LED lighting. We drive electric vehicles to reduce any Carbon Footprint.
10. Are your products Organic?
Our Shampoos and Soaps are Certified Organic. Our Balms are made with all Certified Organic Ingredients.
Shipping
1. How do you ship?
We use FedEx or USPS to get our products to your door. Be careful when ordering, we are not responsible for lost packages due to Incorrect or Undeliverable Addresses. Refused shipments that are returned to sender will be charged unsubsidized shipping fees and FedEx address correction fees of $22.50 can be ruff. We may require Direct Signature to make sure you receive your shipment. We would be devastated if your package got lost. We email Shipping, Tracking, Pre-Delivery, Delivered and any Exception Delivery notifications in real time to keep you updated on your package delivery. We are not responsible for stolen packages.
We offer expedited shipping on the website. FedEx Air/Expedited shipment deliveries are no longer guaranteed by FedEx. We cannot control or guarantee delivery for Air/Expedited shipments due to weather or FedEx issues. Orders placed before 9:30 am. PST Monday-Friday, will ship same business day. Orders placed after 9:30 am or on the weekend, will ship next business day.
2. When will my order ship?
Once you place your order, we will process all items that are in stock within 1 to 3 business days. Shopping on Saturday or Sunday? Any order submitted over the weekend or Friday after closing, will be processed Monday (or if Monday is a holiday, the next business day). shipments may take a little longer.
3. Do you offer international shipping?
We are currently not shipping outside of the United States.
Returns
1. Do you accept Returns?
Not happy with your purchase? Not a problem! You may return unused items with tags, in the same packaging and condition as it was when you received it, within 30 days of purchase. We do not offer free returns. We cannot accept used, washed, chewed, destroyed or misused products. We do not offer Free Returns. ALL Shipping Fees are Non-Refundable.
2. How do I return an item?
Please go to the bottom of the home page Return Policy and click on Make a Return, then follow the simple instructions. We do not offer return labels for Alaska, Hawaii or Puerto Rico.
3. Is there anything that can’t be returned?
We are unable to accept returns on Apparel, Soap Bars, Shampoo & Conditioner, Balms, Replacement Parts or any item that is not in it's original condition and packaging. We cannot accept washed, chewed, destroyed or misused products.
4. When can I expect a refund?
We will send you a notification to let you know that we’ve received and inspected the returned items. Typically, refunds are done within 48 hours of receipt. Shipping fees are non-refundable.
5. What items don’t qualify for a refund?
Shampoo & Conditioner, Soap Bars, Apparel, Free Gifts, Replacement Parts, Covers, Inserts, Foam or Promotional Items and Damaged or Used products.