We do not accept returns on apparel items, sale items, any item not in its original condition, and/or item that is damaged or missing parts.
We will not accept returns without a return authorization number. The return authorization number must be located on the outside of the box, if not the return will not be accepted. To request a return authorization number, please follow this link: https://returns.animalsmatter.com/
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you believe you received the product with a manufacturer defect, please email a photo to firstname.lastname@example.org
Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees.
Wholesale Customers: We do not accept drop ship returns for Wholesale Accounts. These items must be returned to your store and placed in your inventory.