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We have a few Return and Exchange options for you!
✔️ Return a bed for a different size, color, using our Instant Exchange option.
✔️ Includes a Shop Now Bonus Credit of $15.00 to be applied towards the costs of the new size, if the cost is higher, or if you want to add more items to your order.
✔️ Purchase a Subsidized Shipping return label for 8% of the return value.
✔️ Free shipping for your new exchanged items.
✔️ Ship the return back to us and receive a refund to your original payment method.
✔️ Purchase a subsidized, shipping return label for 15% of the return value.
✔️ Return your purchase for an electronic gift card. Gift Cards are not redeemable for cash.
✔️ Gift card value is for the original purchase less the original shipping fee.
✔️ Receive an additional $30.00 bonus credit added to the total amount of refund!
✔️ Return Shipping Label will be provided at no cost to you.
✔️ You may ship your return yourself with an RMA from Customer Service.
✔️ When shipping your return, please be sure to use a reputable shipper with Signature Required and Tracking to ensure a safe delivery.
✔️ You assume liability for a safe delivery.
We want you to be Happy. Therefore, our Return Policy is 30 days. Unfortunately, if your Return is past 30 days of purchase, we cannot offer you a Refund, Credit or Exchange. Returns and Exchanges must be unused, unwashed, with all parts, in original condition, original packaging(box), and tags attached with packing slip within 30 days due to California Health Regulations. We reserve the right not to accept used, dirty, chewed, destroyed, or misused products. Shipping Fees and Return Shipping Fees are Non-Refundable. Once your Return is received, an email notification of Receipt and Refund is sent within 48 hours, excluding weekends.
Make the most of your bonus credits! When you use a gift card that has been credited with a bonus, keep in mind that any new acquisitions made won't qualify for another reward if they are sent back.
We will only accept Returns or Exchanges with a Return Merchandise Authorization number (RMA).
To request a return authorization number, please follow this link: https://returns.animalsmatter.com or go to Make a Returns & Exchanges at the bottom of the website. Returns received without the original shipping box, bag, and tags are subject to a 10% restocking fee.
We do not accept returns on apparel, soap, shampoo, replacement parts, covers, inserts, or foam.
Return Shipping
We do not offer Free Returns. You may use our Return & Exchange System with shipping labels or ship it back with an RMA from Customer Service. You assume liability for delivery if you send it back yourself. When shipping your return, please use a reputable shipper with Signature Required and Tracking to ensure safe delivery. Shipping Fees are Non-Refundable. We do not offer Alaska, Hawaii, or Puerto Rico return labels.
Defects and Mis-Shipments must be communicated within one day of delivery.
We Produce, Quality Control and Pack on video to ensure Quality and Accuracy. If you believe you have received a product that was mis-shipped or a product with a manufacturer's defect(workmanship), please email a photo of the product, care label size, and a description of the issue with the order number to info@animalsmatter.com for Repair.
Beds or Zippers that have been Chewed, Chewed Fabrics, Heavy Digging on Fabrics, Misuse/Damage, and incorrect Care/Washing are not defects. No Heat, No Bleach, Bleach Alternative, or Fabric Softener.
If your shipment is returned with an Unable to Deliver, Refused Delivery, or Wrong Address, Unsubsidized Return Shipping Charges and FedEx Address Correction Fees of $21.00 will apply. We Ship Direct Signature as stated at checkout and Photo Delivery. We would be devastated if your package got lost. We email Shipping, Tracking, Pre-Delivery, Delivered, and any Exception Delivery notifications in real-time to keep you updated on your package delivery. You can Manage your Delivery. There is a Redirect option to a FedEx Pick-Up Center, and/or there is a FedEx hold for Pick-Up at a FedEx Facility.
Misdelivered packages must be communicated within 24 hours of Delivery Notifications. If you think your package was delivered to the wrong address or is lost in transit, please email info@animalsmatter.com and call our Customer Service Team at 760-969-7333 M-F 8:00 am-3:00 pm PST. We are not responsible for stolen packages or packages with incorrect addresses. If you think your package has been stolen, FedEx suggests filing a police report. Theft of a package/interstate package is a Felony.
Expedited/Air Shipments
Deliveries are currently not guaranteed by FedEx. We cannot control or ensure delivery for Expedited/Air shipments due to weather or FedEx issues. Orders placed before 9:30 am. PST M-F will ship the same Business Day. Orders placed after 9:30 am will ship the Next Business Day.
Cancellations
Please email info@animalsmatter.com or call to cancel your order before shipment. If the items have been processed but not picked up by the carrier, It is treated as a Return.
Replacement Covers and Parts
Replacement covers and parts are available with proof of purchase, by the original purchaser, directly from Animals Matter, Inc.
Colors may vary from computer screen to computer screen or dye lot to dye lot.
Beds are made with fiberfill that can move and reposition during shipping after being folded in a box. Please allow 2-3 inches on each side for inner and outer dimensions until the bed/bolsters expand. We suggest mapping the inner dimensions of our products on the floor around your pup for the best fit.
We are a Manufacturing Facility. We are unable to accommodate in-house shopping.