Animals Matter Return Policy

Our return policy is 30 days from the delivery date. If 30 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If returned item is unused and within the return policy, a credit will automatically be applied to your credit card or original method of payment.

 

We do not accept returns on apparel items, sale items, any item not in its original condition, and/or item that is damaged or missing parts.

 

We will not accept returns without a return authorization number. The return authorization number must be located on the outside of the box, if not the return will not be accepted. To request a return authorization number, please follow this link: https://returns.animalsmatter.com/

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you believe you received the product with a manufacturer defect, please email a photo to info@animalsmatter.com

Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees.

 

Wholesale Customers: We do not accept drop ship returns for Wholesale Accounts. These items must be returned to your store and placed in your inventory.